When you contact us for water damage restoration, we collect the details you share with us. This includes your name, phone number, email address, and the service address where the work is needed. If you call us, we may keep a record of that conversation.
We also collect information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to understand how people find and use our site.
We use your contact details to respond to your request, schedule a visit, and keep you updated about your restoration job. If you agree, we may send you occasional updates or offers about our services.
We use website data to improve our site, make it easier to find, and ensure it works well on all devices. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and to understand how visitors move around the site. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but some parts of the site may not work as well.
We do not use cookies to collect sensitive personal information. They help us make your experience smoother and more relevant.
We use tools like Google Analytics to see how many people visit our site, which pages they view, and where they come from. These tools collect anonymous data and do not identify you personally.
We may also use third-party services for scheduling, messaging, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
We share your information only when needed to complete your restoration work. For example, we may share your address with our technicians or subcontractors. They are required to keep your information confidential.
We may also share information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information.
We keep your personal information for as long as needed to provide our services and meet legal requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting purposes.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers and limiting access to your data to team members who need it.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.
To exercise these rights, just contact us using the details below. We will respond promptly and do our best to help.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date. We encourage you to review it periodically.
Your continued use of our website or services after any changes means you accept the updated policy.